Effective Date: June 4, 2026

At BioQur, we aim to process and ship orders as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

Estimated delivery times:

• Canada: 3–7 business days
• United States: 5–10 business days
• International: 7–21 business days

Delivery times may vary depending on location, customs processing, weather conditions, and carrier delays.

Shipping Fees

Shipping fees are calculated at checkout based on destination and selected shipping method.

Tracking Information

Once your order ships, you will receive a tracking number via email.

Lost or Delayed Packages

BioQur is not responsible for delays caused by shipping carriers, customs agencies, or events beyond our control.

Please contact us if your package appears lost or significantly delayed.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. BioQur is not responsible for orders shipped to incorrect addresses provided by customers.