Who we are

Suggested text: Our website address is: http://bioqur.ca.

Effective Date: June 4, 2026

Welcome to BioQur. At BioQur, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase our products, subscribe to our communications, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Personal information may include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information
• Order history
• Customer service communications

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Time spent on the website
• Referral websites
• Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Deliver products and services
• Provide customer support
• Send order confirmations and shipping updates
• Respond to inquiries
• Improve our website and customer experience
• Personalize content and promotions
• Send marketing communications (with your consent where required)
• Prevent fraud and unauthorized transactions
• Comply with legal obligations

3. Email Marketing

If you subscribe to our newsletter or marketing communications, we may send you information about:

• New product launches
• Promotions and special offers
• Educational content
• Company updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Measure marketing effectiveness
• Provide personalized content

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functions.

5. How We Share Information

BioQur does not sell personal information to third parties.

We may share information with trusted service providers who assist us in operating our business, including:

• Payment processors
• Shipping and fulfillment partners
• Website hosting providers
• Email marketing platforms
• Analytics providers
• Customer support tools

These service providers are required to protect your information and use it only for authorized business purposes.

6. Payment Security

Payments made through our website are processed by secure third-party payment providers. BioQur does not store complete credit card information on its servers.

All payment transactions are encrypted using industry-standard security technologies.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Meet legal, accounting, and tax obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, it is securely deleted or anonymized.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be 100% secure.

9. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of personal information
• Withdrawal of consent
• Objection to certain processing activities
• Data portability where applicable

To exercise these rights, please contact us using the information provided below.

10. Canadian Privacy Compliance

BioQur is committed to complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate under the circumstances.

11. Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.

12. Third-Party Links

Our website may contain links to third-party websites. BioQur is not responsible for the privacy practices or content of those external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.

Any updates will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

BioQur

Email: info@bioqur.com

Website: www.bioqur.ca

Address: 2130 Winston park drive, Unit 203, Suit: 1559, Oakvile, ON, L6H 5V1

We will make reasonable efforts to respond to privacy-related inquiries promptly.